Welcome to our new web shop! Please be patient with your order, we have a lot of traffic!
Majority of our patterns are ordered from factory once every two weeks. Please note longer delivery time.
Items in your cart are saved, so you can come back to it later, but not reserved until you go to checkout. Please update your shopping basket before proceeding to checkout to make sure the item is still available.
The colour, pattern, size or other variable is chosen from the menu, not by clicking the picture. The width and colours of fabrics may vary between different production batches. Pictures in the online store are referential.
a) Wire / bank transfer
The invoice is sent by email and must be payed within 7 days. The order is shipped within two workdays of the payment received in our account.
Secure payment by most major credit/debit cards. The orders are shipped in incoming order. Usually within 3-7 workdays.
We now have a Paypal option available in our webstore
SHIPPING AND DELIVERY
Packaging and shipping costs are automatically added to your shopping basket.
*Note: You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.
We ship abroad.
Please contact us if your country is not on our shipping list.
Orders are processed in the order of their arrival. Delivery time is usually 3 - 7 work days from receiving payment. Information on backlog is reported on our front page news section. If for some reason we are out of the ordered product, you will be contacted.
We aim at being ecological in our operations so we recycle packaging materials. It is therefore possible that the order is packed in a previously used mail bag or cardboard box. Orders are packaged carefully. If, for some reason, the order arrives damaged, the condition of the order must be verified in the presence of the mail carrier staff when receiving the delivery from a pick up outlet. Damage must also be reported to sender as soon as possible in order to get recompence. Jyväskylän Kangaskauppa is not responsible for problems that are due to circumstances beyond our control such as broken or delayed shipments or totally unsent shipments caused by e.g. strike.
Check the accuracy and quality (e.g. prints on fabrics) of the order upon receiving it. If the content of the order is different from the receipt / invoice or there is some other complaint our customer service must be contacted by email or contact form within 14 days of receiving shipment.
Priority Postal Parcel
Items are tracked and delivered to the recipient’s address. Delivery times in Nordic countries 3 - 5 and European countries 3 - 7 and rest of the world 6 - 14 working days.
EMS (Express Mail Service)
Items are tracked and delivered to the recipient’s address. Delivery times in EU countries 1 – 3 working days and rest of the world 2 - 8 working days.
RETURNS AND EXCHANGES
Return of flawed or incorrect product is free of charge. Please contact us within 14 days for further information.
Cut-to-order products are comparable to customized products and are non-returnable. Fabric complaints must always be made before washing or cutting. Complaints will not be processed if the knit, printing or colour error has been detected after cutting or has occurred during washing.
The following items are also not returnable: customized products that are manufactured or modified according to the customer's wishes, loose snaps (plastic and metal), re-usable sanitary towels/panty liners and menstrual cups.
The customer has the right to return/cancel other kinds of orders within 14 days of receiving it. To use this right and for more detailed instructions the customer must first contact us by email at info (at) jyvaskylankangaskauppa.fi.
Returns without flaws are sent at customers own expense and must be done within 14 of receiving shipment. If the return is made at the expense of Jyväskylän Kangaskauppa Oy, the postage costs will be deducted from the amount of money refunded for the returned products.
Returned products must be totally unused and in their original packaging.
Orders can be made by persons aged 18 or over. Personal and address information will not be disclosed to third parties nor used for advertising without your consent.
We try to keep the stock situation in the online store as accurate as possible. However, sometimes there are delays in updates so we may not have the ordered product. In these cases the customer will be contacted. The product can be exchanged for something else, removed from order or the whole order is left waiting for restock.
All prices include value-added tax. The tax breakdown is shown in the shopping cart and order confirmation. Jyväskylän Kangaskauppa Oy reserves the right to change prices and is not accountable for any errors in product or price information.
New product offers or promotions do not apply to previously made orders.